If a defect develops during the warranty period, you should promptly notify our Customer Service Department in writing at 103 W. Dakota St., Butler, Mo. USA 64730 or email us at firstname.lastname@example.org and explain the nature of the problem. You will receive a prompt reply from a Customer Service representative with knowledgeable suggestions on how you might quickly remedy the problem.
A replacement part may be shipped to you at no charge. In the event the problem cannot be remedied through these means, you will be asked to return the instrument to Lucky Penny Music, Customer Service Department, 103 W. Dakota St, Butler, MO. 64730 where, at our option, it will be repaired or replaced with an equivalent instrument of the same model. Should a return be necessary, the unit should be sent freight prepaid and insured for value. You are responsible for all freight charges.
This warranty applies only to the original owner and does not cover broken strings; damage caused by abuse, accident, negligence, or improper storage; rusting or corrosion; normal wear and tear; damage caused by exposure to the elements or damage caused by unauthorized repairs or modifications. This warranty does not apply unless the product is registered within 10 days of the date of your purchase of the instrument. Registration can be done on our Web site at http://www.luckypennymusic.com